We maintain an excellent relationship with our factories, don’t use any ‘agents’ or ‘middlemen’, have staff on the ground and in Hong Kong who work for us and order in our spares and warranty parts as a separate transaction with the factory. There are also no ‘seconds’ as any mess ups in painting or printing are immediately destroyed and recycled or any bad parts are never used for assembly in the first place. In one case in 9 years a factory overproduced slightly due to an error but we were duly informed and simply bought the overrun.